Address: Harvey Nichols Customer Services, 30 – 34 St. Andrew Square, Edinburgh, EH2 2AD, United Kingdom.
Address: Harvey Nichols Customer Services, 30 – 34 St. Andrew Square, Edinburgh, EH2 2AD, United Kingdom.
About Harvey Nichols
Harvey Nichols is a luxury department store offering designer fashion, beauty, food & gifts via its UK stores, online platform, and HN app. Their range spans cutting-edge designers, prestige beauty, gourmet food, and stylish home pieces. The Harvey Nichols app provides hassle-free shopping, order tracking, and notifications for exclusive offers.
Harvey Nichols Helpline
Tel: +44 (0) 20 7201 8088
Email: customerservices@harveynichols.com
Harvey Nichols Payment Method
Visa, Mastercard, American Express, Maestro, JCB, Alipay, GiveX, PayPal, Apple Pay, Google Pay, China Union Pay, and WeChat Pay.
Harvey Nichols Delivery Info
Harvey Nichols standard delivery starts from £7.50 (or £4.50 for beauty-only orders) with arrival in 3 working days, while Next Day Delivery is available for £10 and Weekend Next Day for £12 (excludes Channel Islands, extra time for remote areas). Customers can also enjoy free Collect in Store within 1–3 days. Please note that hampers are excluded from in-store collection. Please note that Standard delivery is free on orders over £300.
Harvey Nichols Return & Refund Policy
Harvey Nichols accepts returns within 14 days of receiving your order, with items then needing to be sent back within 14 days of notification. Items must be new, unused, and in original packaging with tags intact. UK postal returns charges are £6, while store returns are free. Certain items, such as beauty products, underwear, jewellery for pierced ears, food, hampers, and sale items are non-returnable unless faulty. Refunds are issued to the original payment method (excluding shipping and return fees) and may take up to 10 working days to process. Faulty items can be returned within 30 days for a refund or replacement.
Harvey Nichols Rewards
Harvey Nichols Rewards is a loyalty program that you can join and become a member of for exclusive rewards. Members earn points on every purchase in-store and online. Points turn into cash rewards that can be spent on future orders, with higher spending unlocking new Levels and exclusive benefits. Members can enjoy perks such as free delivery, special offers, and curated rewards. Members can redeem the points via app or website.