Address: Cotton Traders, Neptune House, Pacific Court, Pacific Road, Altrincham, Cheshire, WA14 5BJ, United Kingdom
Address: Cotton Traders, Neptune House, Pacific Court, Pacific Road, Altrincham, Cheshire, WA14 5BJ, United Kingdom
About Cotton Traders
Since 1987, Cotton Traders, founded by England rugby captains Fran Cotton and Steve Smith, has provided comfortable clothing alongside footwear and accessories. The Brand operates both online and via retail stores across the UK.
Cotton Traders Helpline
Tel: 0844 844 111
Cotton Traders Payment Method
Debit/credit Card, Postal Orders or Cheques, and Cotton Traders gift vouchers.
Cotton Traders Delivery Info
Cotton Traders delivers with Standard Delivery for £3.99 in about three working days, Next Day for £6.99, Two-Day Express for £5.99, Nominated Day for £5.99, and Sunday delivery for £7.99. Couriers can deliver up to 8:00 pm, and bank holidays are excluded from working days. Click & Collect is available to Cotton Traders stores for £2.99 on orders under £35 and free on orders of £35 or more, or to Evri ParcelShops for £3.99. Overseas orders typically arrive within seven working days after dispatch and require a signature.
Cotton Traders Return & Refund Policy
You can return items at Cotton Traders within 28 days if they’re unworn, in a saleable condition, and in the original packaging with proof of purchase. Returns are free to participating stores, or you can use a pre-paid, trackable UK label ( Evri £2.95 or Royal Mail £3.35) with the fee deducted from your refund. Refunds are issued to the original payment method after inspection; pierced items like earrings are non-returnable (unless faulty), and your statutory rights remain unaffected.
Cotton Gold
Cotton Gold is a free loyalty tier that offers early access to new collections and member-only exclusives, along with a dedicated email/phone line where your PIN allows you to skip the queue. Each month, ten members are randomly selected to receive a free order worth up to £50. You’re automatically enrolled after placing more than 12 orders, and you can track your progress in the Cotton Gold section of your account.
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