Address: 22 Charterhouse Square, London, EC1M 6DX, United Kingdom
Address: 22 Charterhouse Square, London, EC1M 6DX, United Kingdom
About Secret Sales
Secret Sales is a UK-based online marketplace that brings shoppers exclusive access to premium fashion, beauty, and homeware at reduced prices. Focused on off-price retail, the platform partners with well-known brands and trusted sellers to offer limited-time deals on high-quality products.
Secret Sales Helpline
Email: customer.service@secretsales.com
You can contact us via online chat, contact form, or Facebook Messenger.
Secret Sales Payment Method
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, PayPal, Klarna, and Clearpay.
Secret Sales Delivery Info
Secret Sales delivery charges are a flat £2.99, no matter how many parcels your order arrives in. Standard delivery takes 3–5 days, though some items may arrive sooner in 1–3 days, while a few could take 5–7 days. Exact delivery dates are clearly displayed on each product page and at checkout, ensuring you always know when to expect your order.
Secret Sales Return & Refund Policy
You have up to 60 days from the purchase date to return items if you change your mind. Products must be in their original condition with all labels attached. Returns are charged at £4.00 per order. If you’re returning items from multiple sellers, you’ll only be charged once. All returns are fully tracked, and once received by the seller, refunds are processed within 10 days. You’ll receive a confirmation email once your refund is issued, with funds returning to your original payment method within 5 working days, depending on your bank.