Address: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Knowsley, Liverpool L33 7SZ, United Kingdom
Address: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Knowsley, Liverpool L33 7SZ, United Kingdom
About Matalan
Matalan is a leading UK retailer renowned for its affordable fashion and homeware, offering a hassle-free shopping experience through online shopping, nationwide stores, and a convenient mobile app. Customers can also join the “Matalan Me” digital membership to unlock exclusive savings and perks.
Matalan Helpline
Tel: 0333 004 4444
You can also reach out to customer support via Live Chat or online contact form.
Matalan Payment Method
Visa, Visa Electron, Maestro, Mastercard, Apple Pay, Google Pay, PayPal, Klarna, Clear Pay, and Gift Cards.
Matalan Delivery Info
Matalan offers free standard home delivery on orders over £49.99. Standard delivery costs £3.99 and usually arrives within 5 days. Next-day home delivery is available for £4.99 when ordered before 10 pm, Sunday to Friday. Customers can also choose Click & Collect for £0.99 or free on orders over £19.99 with items ready to store within 5 days, or next-day collection for £1.99 when ordered before 8 pm Tuesday to Friday.
Matalan Return & Refund Policy
You can return items within 28 days of purchase (in store) or 28 days of delivery (online) for a refund. Items must be unworn, in original condition, and returned with proof of purchase. Returns are free in-store, while postal returns must be paid for unless items are faulty. Refunds are processed to the original payment method within 14 days of receipt at the warehouse. Some exclusions apply, including electrical goods, large home items, and clearance stores.
Matalan Me
Matalan Me Rewards is Matalan’s free digital membership program that gives shoppers access to exclusive benefits and savings. Members can sign up online or through the Matalan app to get their digital card and start earning perks every time they shop. Rewards include weekly exclusive deals, early access to sales, chances to “win your basket,” savings that grow the more you shop, and a special birthday treat.