Address: Patisserie Valerie Production Limited,146-156 Sarehole Road, Hall Green, Birmingham, B28 8DT, United Kingdom
Address: Patisserie Valerie Production Limited,146-156 Sarehole Road, Hall Green, Birmingham, B28 8DT, United Kingdom
About Patisserie Valerie
Since 1926, Patisserie Valerie has been delighting the UK with its handmade cakes, gateaux, and pastries. Whether you visit one of their cafés, use click & collect, or choose nationwide delivery, you can enjoy their fresh bakes anytime.
Patisserie Valerie Helpline
Tel: +44 121 728 6496
Email: orders@patisserie-valerie.co.uk
Patisserie Valerie Payment Method
American Express, Maestro, Mastercard, Discover, Diners Club, Union Pay, Apple Pay, Paypal, Google Pay, and Klarna (Buy Now Pay Later)
Patisserie Valerie Delivery Info
Patisserie Valerie delivered orders by DPD, with weekday delivery from £7.95 and weekend delivery from £14.95, plus free weekday shipping on orders over £65.
Patisserie Valerie Return & Refund Policy
Patisserie Valerie accepts returns only for non-perishable goods within the legal cooling-off period, while perishable items are non-returnable, but issues like damage or incorrect orders must be reported within 48 hours with photos for a refund or credit. Refunds are processed to the original payment method, and cancellations or changes must be made at least 2 working days before delivery (by noon for next-day orders).
Cake Club Loyalty Program
Users can join the Cake Club Loyalty Program for free and earn 1 point per £1 spent in-store or online, with points expiring after 12 months. Points can be redeemed for rewards but have no cash value, cannot be transferred, and only one pass may be used per transaction.