Address: AO Retail Limited, 5a, The Parklands, Lostock, Bolton, BL6 4SD, United Kingdom
Address: AO Retail Limited, 5a, The Parklands, Lostock, Bolton, BL6 4SD, United Kingdom
How to Redeem Discount Code for ao.com
About AO.com
AO.com is one of the UK’s most trusted online electrical retailers, offering a wide range of household appliances, consumer electronics and smart tech. They pride themselves on excellent customer service and delivering products quickly to homes across the UK. Their logistics network and recycling-plant operations reflect a commitment to responsible retail. They also operate the AO.com app, making it easy to browse deals, track orders, and manage your account on the go.
AO.com Helpline
Tel: 0161 470 1200
Email: customerservices@ao.com
AO.com Payment Method
Visa, Visa Debit.,American Express, Mastercard, Paypal, Apple Pay, or AO Finance.
AO.com Delivery Info
AO delivers to most UK postcodes, with a choice of delivery dates and time slots shown at checkout. You can get free standard delivery on your orders. But for next-day delivery, you have to pay the delivery charges shown at checkout. Some remote areas, such as parts of the Scottish Highlands and islands, may have higher fees or limited service, which is confirmed when you enter your postcode at checkout. Smaller items can be collected through the Click & Collect service within 10 days at over 7,000 UK locations, while large appliances are delivered to your home. Ao.com also charges a delivery fail fee of £24.99 for smaller items and £49.99 for larger items.
AO.com Return & Refund Policy
AO.com offers a 30-day returns policy if you change your mind. Unused items in their original packaging qualify for a full refund, while used or installed products may only receive a partial refund (up to around 50%), and some categories, like personal care, must be returned unused with hygiene seals intact. Small items can be returned for free via the Drop at Shop service, but if AO needs to collect your item, a collection fee applies (up to £24.99 for small items and up to £49.99 for large appliances). If you cancel within the 14-day statutory cooling-off period, AO will also refund any standard delivery charges, and faulty products can be reported and processed easily through your My Account.
AO Five Star Membership
The AO Five Star Membership offers exclusive benefits for just £39.99 per year, helping you save from your very first order. Members enjoy free and unlimited delivery, including next-day options, plus special member-only discounts and weekly star deals. You’ll also get free unpack, removal, and recycling of old appliances and an extended 100-day returns window. Additional perks include access to exclusive competitions and giveaways, with updates shared through AO’s marketing emails.
AO Price Match
AO.com will match the price if you find the same product cheaper at another UK online retailer before you buy. You can just call support with the product code and link. If the price drops on AO.com or elsewhere within 7 days of delivery, you can submit a Price Match request in My Account, and they’ll refund the difference (excludes in-store-only and membership-only prices)