Address: First Floor, 25 St Stephens Green, Dublin 2, Ireland
Address: First Floor, 25 St Stephens Green, Dublin 2, Ireland
How To Redeem Discount Code For Temu UK
About Temu UK
Temu is a budget-friendly online marketplace, owned by PDD Holdings, that connects UK shoppers with billions of low-priced products shipped directly from manufacturers.
Temu UK Helpline
Reach out via live chat
Temu UK Payment Method
Visa, Mastercard, Discover, American Express, JCB, Diners Club, Maestro, Temu Credit, Apple Pay, Google Pay, PayPal, PayPal Pay in 3, ClearPay, and Klarna
Temu UK Delivery Info
Temu offers free standard shipping and Click & Collect on most UK orders, with delivery in about 7–13 business days, while express shipping costs £9 and usually takes 4–8 business days. A minimum order value of £10 applies to your first order and £15 for later orders (excluding items from local warehouses). If your parcel is late or shows as delivered but hasn’t arrived, you must contact customer service within 90 days of the order date.
Temu UK Return & Refund Policy
Temu customers in the UK have a 14-day Statutory Right of Withdrawal from receipt of their items, during which they can cancel the order, return the goods and receive a refund including the original standard delivery fee, though they usually pay the return shipping except for the first return of an order. In addition, Temu offers a Voluntary Return Policy that lets you return most items within 90 days of purchase (shorter for some electronics and large appliances), with free return shipping on the first return per order and refunds issued once items are received and checked in their original, unused condition. Both the statutory and voluntary policies exclude certain products, such as hygiene-sensitive items once unsealed, personalized or custom-made items, rapidly perishable goods, and unsealed audio/video or software.
Temu UK Credit
Temu Credits are non-transferable shopping credits you can use to pay for orders on the Temu app or website, and you can see your balance in your account under “Credit balance.” You can receive credits from promotions, late delivery compensation, or as a faster refund option, and they’re automatically applied at checkout unless you manually change the amount used. If your balance looks lower than expected, it may be because credits are reserved for an unpaid/pending order (they’ll return if you cancel it) or were cancelled after a chargeback or transaction reversal on an order already refunded in Temu Credit.